Refund Policy for V&O Painting LLC
Thank you for choosing V&O Painting LLC. We strive for complete customer satisfaction with every project. However, we understand that sometimes situations may arise that require a refund. This Refund Policy outlines the circumstances under which refunds are offered and the process for requesting a refund.
A legal disclaimer
Because our services are customized and project-based, refunds are generally not offered for completed painting or renovation work. Our process involves detailed consultations, written estimates, and client approval before any work begins. This helps ensure that the project meets your expectations.
Circumstances for Potential Refund Consideration:
In very limited circumstances, a partial refund or credit may be considered. These circumstances include:
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Significant Deviation from Contract: If the completed work deviates significantly from the agreed-upon scope of work outlined in the signed contract, and the deviation is due to an error on our part, we will work with you to rectify the situation. If a mutually agreeable solution cannot be reached, a partial refund for the portion of the work in question may be considered.
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Product Defects: In the rare event that materials we supply are defective and the defect significantly impacts the finished product, we will work with the manufacturer to resolve the issue. Any refund or credit will be determined on a case-by-case basis.
• • Unforeseen Circumstances: In extremely rare cases involving unforeseen circumstances beyond either party's control that prevent the project from being completed as agreed, a partial refund may be considered for work not yet performed.
Refund Request Process:
To request a refund, you must contact us in writing info@vandopainting.com within 7 days of the completion of the project or the discovery of the issue. Your request must include:
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Your name and contact information.
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The project address.
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A detailed description of the issue.
• • Supporting documentation, such as photos, videos, or other evidence.
Review and Decision:
All refund requests will be reviewed by our management team. We will contact you within [Number] business days of receiving your request to acknowledge receipt and may request further information. Our team will thoroughly investigate the issue and make a determination based on the specific circumstances.
Refund Method:
If a refund is approved, it will be issued using the same method as the original payment, unless otherwise agreed upon.
Exclusions:
This Refund Policy does not apply to:
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Changes in mind after work has commenced.
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Issues arising from customer-supplied materials.
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Normal wear and tear.
• • Minor variations in color or finish that are within industry standards.
Contact Us:
If you have any questions regarding this Refund Policy, please contact us at:
79 Elizabeth Avenue, Elizabeth NJ 07206
+1 (908) 205-9916
Effective Date: February 7th, 2025
Important Note:
This Refund Policy is subject to change without notice. Please refer to the most recent version on our website. This policy is designed to be fair to both parties and is intended to supplement, not replace, any legal rights or remedies available to you.